Frequently Asked Questions (FAQs)

Classified Support
Why advertise in WisBar classified ads?
  • No need to wait for print deadlines ... now you can receive immediate response to your ad.
  • Place and pay for your classified ads online anytime. It is easy, fast, and secure.
  • No limit to the length of your ad.
  • Web and email addresses are linked.
  • Get additional exposure through weekly Facebook re-cap.
How soon will my ad appear?

Ads are posted within one business day of submission.

Do I need to log in just to visit the site?

No. The majority of WisBar is accessible without logging in. We only ask you to log in when you are executing financial transactions - buying a book or registering for a seminar - accessing secure member information, or when you are changing information contained in your user profile.

Do I need to log in to see the online classifieds?

No. You can view the online classifieds here.

How do I log in if I am not a State Bar of Wisconsin member?

If you are placing a classified ad on behalf of a State Bar of Wisconsin member, please have that member log in to ensure member discounts are applied. If you are placing an ad on behalf of a member and you don't have their login, send your ad to Karen Richter. Include instructions on when to post and for how long. You will be mailed an invoice.

If you have not created an account before, complete this form to create a new WisBar registered user account. If you receive the following error message, then we most likely have your email address on file.

That email address already exists in the database.
You must use a unique email address to create an account.

Would you like to:

If this happens, you can reset your password by using the Forgot your password? page. On the Forgot your password? page, you will need to enter the email address that is in your State Bar profile. Once you submit the form, an email message containing instructions on resetting your password will be sent to that address. If you do not get an email with these instructions, contact Customer Service.

How much does an online classified ad cost?
  • State Bar of Wisconsin members: $110/week
  • Nonmembers: $165/week
  • Blind Box Service: Add $50
  • No refunds for early cancellation of ads
  • For information on combination print Wisconsin Lawyer and online advertising, contact Karen Richter, (800) 444-9404, ext. 6132 or (608) 250-6132.
How do I write my ad?

Create your ad here.

Include:

  • Ad title
  • City where position or office space is located
  • Ad text, including response information. Use icons for special formatting. If you wish to have a blind box number in your ad, please send your copy directly to Karen Richter
  • Optional image
  • Your contact information (this WILL NOT appear in the ad)
  • Select Ad Category and Sub-category from drop down menus
  • Select the date you want the ad to go live (ads are posted within one business day)
  • Select the number of weeks you want the ad to appear

Once you have completed the form, proceed to Checkout to add this to your shopping cart. You will be asked to include your credit card information, and to complete your order. You will not be able to alter you ad after you have added it to your cart. You may only remove it from your cart at this point.

What will my ad look like?

Sample ad:

Sample Classified Ad
Can I make changes to my ad after it is posted?

To make changes to the text of your ad after it is posted, please contact Karen Richter, (800) 444-9404, ext. 6132 or (608) 250-6132. Simple text changes will be accommodated. Changing the entire ad constitutes a new purchase.

How do I renew or cancel my ad?

You can renew or cancel your ad at any time. To do so, contact Karen Richter, (800) 444-9404, ext. 6132 or (608) 250-6132. Payment for ads cancelled prior to expiration will not be refunded.

Does the State Bar offer a blind box service?

If you wish to remain confidential, the State Bar will assign a blind box number to your ad for an additional $50. All replies will be received by the State Bar and forwarded to you via email. Replies are typically forwarded daily.

Unfortunately, ads requesting blind box service cannot be self-posted. Please email your ad to krichter@wisbar.org with instructions on when to post and how long to post. Include the email address you want the replies forwarded to. Contact Karen Richter at (800) 444-9404, ext. 6132 or (608) 250-6132 with questions.

Replying to a Blind Box

Under no circumstances will the State Bar share the identity of a blind box holder. If there are firms you do not wish to apply to, contact Karen Richter at (800) 444-9404, ext. 6132 or (608) 250-6132 for alternatives.

Third-party Replies to Blind Box Ads

The State Bar does not forward replies to blind box holders from other publications, jobsites, or recruiters.

What if I want to advertise both in the Wisconsin Lawyer magazine and online?

For print and online combination rates, send your ad to Karen Richter for price quotes.

Why advertise both in the Wisconsin Lawyer and online?

Placing an ad online and in print maximizes your exposure to Wisconsin's legal market. More than 25,000 attorneys receive the Wisconsin Lawyer magazine each month. This State Bar of Wisconsin flagship publication is regularly cited as one of the most important benefits of Bar membership.

What is WisBar's classified advertising policy?

It is the practice of the State Bar of Wisconsin to accept advertising on any subject and for any product of service which is not illegal. The State Bar of Wisconsin may require modification of, or reject, advertising which in the judgment of its staff creates unacceptable risk of civil or criminal liability for the State Bar, violates the Wisconsin Rules of Professional Conduct, or whose embodiment is in bad taste. Any person aggrieved by a staff decision under this policy may seek review by the Communications Committee whose decision shall be final.

Note: Employment ads inconsistent with Wis. Stat. chapter 111 are not accepted. To avoid any implications of age discrimination, the State Bar of Wisconsin does not post any employment ads that cap the number of years' experience, e.g., "one to three years' experience." Please remove the maximum number of years' experience and consider rewording to "a minimum one year experience."

Is placing an ad online secure?

The State Bar of Wisconsin recognizes the importance of protecting the information collected from users in the operation of this website and in the placing of classified ads. Because your credit card security is a high priority, we have taken reasonable steps to maintain the integrity and privacy of your information to ensure that your payment information is processed confidentially, accurately, and securely. The State Bar of Wisconsin uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address and credit card number) so no one can read it as it travels over the Internet.

WisBar Marketplace is secured by an EV (Extended Validation) SSL certificate. Information sent from web pages that begin with https is encrypted before transmission.

With regard to overall security, the State Bar always uses industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse, or alteration of all data and information collected.

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Order Support
What is the State Bar of Wisconsin's return policy?

Returning items to the State Bar of Wisconsin:

  • Return within 30 days of delivery date.

  • Return new books, unopened CDs, cassettes, VHS tapes, DVDs, and software in their original condition.

  • Include your receipt (invoice).

  • Shipping charges are not refundable.

  • Returns made to the State Bar of Wisconsin will be refunded in the form of the original payment method.

  • Bulk orders of 50 copies or more are not returnable to the State Bar of Wisconsin.

  • Electronic products cannot be refunded. This includes single-use fillable forms, on-demand education, and other downloadable and streaming video products.

  • Subscriptions cannot be refunded. This includes fillable forms libraries, Books UnBound and the Ultimate Pass.

  • There are no refunds for cancellation of online classified ads.

Where can I ship returns to?

Ship all returns to:

State Bar of Wisconsin
Returns Department
5302 Eastpark Blvd.
Madison, WI 53718

What is the cancellation policy for limited attendance workshops?

Limited-Attendance Workshops are State Bar CLE workshops that feature practice exercises coached by faculty and have a limited number of registrants. These workshops are solely produced by PINNACLE Seminars. 

Cancellation Policy:
Registration cancellations received by 4:30 p.m. CT 51 days prior to the event will receive a full registration fee refund. If you cancel your registration after that date but by 4:30 p.m. CT 30 days prior to the event, you will receive a registration fee refund in the amount of the fee minus a $150 administrative fee. We’re sorry, no refunds will be granted after 4:30 p.m. CT 30 days prior to the event. However, you may transfer the full value of the registration fee you paid to another person’s registration for this event.
 

How do I buy a book or product?

Locate the book or product and click on the tile to go to the product detail page. You can click the image, the title, or any of the formats to get to the detail page.

Steps to check out:

  • Verify you have selected the correct format (if applicable) and click the green “Add to Cart” button. You will be given options to “Continue Shopping” or to “View Cart.”
  • Log into Wisbar.org to see your best pricing.
  • Click the green “View Cart” button. This will take you to your shopping cart page listing all products and events you have added to your cart.
  • Review the contents of your cart. You can change quantities, remove items, move items to a wishlist, and proceed to checkout.
  • The right side of the screen has a summary of your order and a discount code entry box.
  • Once everything is the way you want it, click the green “Checkout” button. If you have not logged in yet, you will be prompted to log in at this point.
  • At the Checkout screen, verify the delivery and billing addresses and review the order. When all looks correct, click the green “Go to payment” button or click to expand the “Payment” section.
  • Enter credit card information and click the green “Pay now” button. The State Bar of Wisconsin uses a secure third party payment system and does not store any credit card data.
  • You will be taken to the Order Confirmation page where you can print the confirmation by clicking the green “Print Order Confirmation Details” button. You will also be sent a confirmation email to the address we have on file.
What if I don't want to order online?

Our customer service staff is ready to take your order by phone at (800) 728-7788, Monday through Friday, 8 a.m. to 5 p.m. You may also print and mail an order form or registration form.

Send mail orders to:

State Bar of Wisconsin
P.O. Box 7158
Madison, WI 53707-7158

How can I track the status of my order?

[Language TBD]

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Books UnBound Support
What is Books UnBound?

Books UnBound is a subscription-based online library of State Bar of Wisconsin PINNACLE books, including the Wisconsin Judicial Benchbooks and most of the content from our classic “brown binders.”

Why should I subscribe to Books UnBound?

Books UnBound titles are developed from the award-winning PINNACLE books you may currently use. They contain the same reliable information from the same experts you already trust. With Books UnBound, you can save money on your research costs, save time by being more efficient with your current research, eliminate the bottle neck that can occur when the resource you need is being used by someone else in your firm, and take your research with you.

How long does a Books UnBound subscription run?

Your subscription to Books UnBound will run for 365 days. You will receive immediate access to your Books UnBound title(s) as soon as your payment is processed.

How does it work?

Once you subscribe to Books UnBound, simply log in to WisBar to access your titles in any of three ways.

  1. Go directly to the Books UnBound reader at https://books.wisbar.org. If you are not logged in, you will be prompted to do so.
  2. Go to the Legal Research tab at the top of WisBar.org, and begin a search. Your results will include results from Books UnBound, Fastcase, and other WisBar results categorized for easy review.
  3. Or you can go to the Books UnBound tab in the myMedia section of your myStateBar profile. There you can launch the Books UnBound reader and will see all the titles you own.
How is Books UnBound different from other online books?

Books UnBound is the only resource that offers the content from PINNACLE Books that Wisconsin's attorneys have trusted and relied on for decades. Enhanced to serve as a rich research tool, Books UnBound includes FREE access to federal and state case law and statutes through Fastcase. There are no additional subscriptions required. The pages you see will resemble the pages you’re used to seeing in our print books.

Are Books UnBound subscriptions transferable?

If you have an individual Books UnBound subscription, it will move with you no matter where you practice. However, a Books UnBound subscription may not be transferred from one individual to another.

If you have access to Books UnBound through a firm subscription, your access will not transfer with you if you leave that firm. If you join a new firm, simply contact State Bar customer service with your new employment information; if that firm has a subscription, you will gain access through their Books UnBound subscription.

Will annual renewals be automatic?

Renewals are not currently automatic.* You will be invoiced for the renewal of your Books UnBound subscription for 10% off the regular subscription price approximately 60 days before your subscription expiration date. If we don’t hear from you, we’ll send another renewal invoice before the subscription expiration date. If you do not respond to either renewal notice, your access to Books UnBound will end on the 366th day after your initial purchase.

Once your subscription is terminated, you will no longer be eligible for the discounted renewal price and will need to purchase a new Books UnBound subscription at the full, regular price in order to regain access.

*The State Bar of Wisconsin reserves the right to allow purchasers to select automatic renewal in the future.

Are there discounts for volume or multi-user purchasers?

There are several pricing options for individual lawyers, law firms, and branch offices, including:

  • Individual titles
  • Select libraries of related books
  • Full library

For more information about subscription pricing and options, please call Customer Service at (800) 728-7788.

Can I cancel my Books UnBound subscription?

No, once purchased, a Books UnBound subscription is non-returnable and nonrefundable. There will be no full or partial refunds.

Can I upgrade my subscription?

Yes! You may upgrade to a more inclusive subscription within 60 days of your initial purchase, and your initial purchase payment will be credited to the current full price of the expanded subscription. Your new subscription period will start running on the date of your upgrade. No other discounts may apply.

Can I test one out?

Absolutely! Every Books UnBound title has the first section of the book available for review. This includes the table of contents, author information, forwards and introductions, and the first chapter of each book.

To test drive the title of your choice, go https://books.wisbar.org and select the title you would like to review. You will be prompted to log in to WisBar.org if you are not already logged in.

I already own PINNACLE books in print. Do I have to subscribe separately to those books online?

Yes. Print publications and Books UnBound are separate products, each with their own features and benefits, and must be purchased separately.

Will the State Bar of Wisconsin continue to offer print books?

Yes. The State Bar of Wisconsin is pleased to be able to offer you information in a variety of formats, allowing you to choose the type most valuable for you. Many readers feel that print books are more useful in some situations, while online resources are most effective in others.

I subscribe to automatic supplementation (“auto-supp”) for my print books. If I buy Books UnBound subscriptions to these titles, will I continue to receive print supplements and revisions?

Yes. Print publications and Books UnBound are separate products. If you are on automatic supplementation for your print books, you will continue to receive the print updates with invoices. If you no longer wish to receive print supplements, you must call State Bar customer service at (800) 728-7788 to cancel your automatic supplementation subscriptions.

To set up automatic recurring payments, download the printable or fillable recurring payment form.

* Books UnBound titles do not include codebooks.

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Books UnBound Technical Support
What are the technical requirements for using Books UnBound?
  PC Mac* Mobile Devices
Operating system Microsoft Windows XP and newer Mac OS X iOS 4.2+ (iPhone 3G, iPhone 3GS, iPad)
Android 2.1+
Blackberry OS 6.0
Windows Phone 7
Opera Mini 9+ browser
Internet browser Internet Explorer 7+, Firefox 3.6+, Chrome 8.0+, Opera 11.0+ Firefox 3.6+, Safari 5.0+, Chrome 8.0+

Due to technical issues and a declining user base, Books UnBound will not have full support for Internet Explorer 6.

*The State Bar of Wisconsin strives to provide as much compatibility as technically possible. Unfortunately, we are unable to provide technical support for Macintosh users.

How do I access my Books UnBound?

Your library is available in myStateBar within your myMedia area. Click on the Books UnBound tab to view all of your owned titles along with the expiration date. From here, you can launch the Books UnBound reader or click a title to open a particular book.

Why are statutes inside the cases not linkable?

Currently, Fastcase does not include links to statutes from inside their cases. However, statutory references that are inside a Books UnBound book will link to the statutes.

Where do I download the forms that are available with certain Books UnBound titles?

On the Books UnBound tab within myMedia, a “Download Forms” link appears under any book that has downloadable forms. Within the Books UnBound reader, a “Forms” link appears on the Home screen across from any book that has downloadable forms. Clicking either of these links will give you access to downloadable forms associated with that title.

I added a Books UnBound book as a favorite in my browser, but that link doesn't work. Why?

You must be logged into WisBar.org before you will be able to access Books UnBound. Once you are logged in, you should be able to access individual titles using browser favorites or bookmarks.

How do I use the thumbnails inside the books?

If you are looking for downloadable, fillable versions of the forms contained in many books, please see the FAQ above on downloading the forms available through Books UnBound.

For other uses of the thumbnail images, clicking on any thumbnail will open up a full-sized image in a new browser window or tab. From here, you can choose to save the image (Right Click > Save Picture As) or print out the image.

Some case links open in a new window/tab, while others open in the same window. How can I tell?

Cases that are listed inside a book in Books UnBound will open in a new window/tab by default. Cases that are listed inside a case from Fastcase will open in the same window/tab by default.

How do I print?

Inside the Books UnBound reader, there is a button that says "Print." Clicking on this button will print the chapter you are currently viewing.

Why is my mouse's scroll wheel not working?

Currently, the mouse's scroll wheel doesn't work when looking at cases or search results within Books UnBound. However, you will still be able to use the browser's scroll bar to scroll through cases and search results. Your mouse's scroll wheel will function correctly when inside an actual book inside the Books UnBound reader.

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Book Forms Support
What are the Book Forms?

The Book Forms tool allows book owners to download the forms that were formerly provided on CD-ROM. The forms are now available as a .ZIP file through the book owner’s WisBar.org account. The forms may include sample language documents, checklists, or author-generated forms. The forms are available in up to two different file formats (Word and PDF). The .ZIP files vary in size, from several dozen to several hundred forms.

Who is able to download the Book Forms?

An individual purchaser of a book can log in to WisBar and access the download of the forms in the Now Playing/Downloads section of their myStateBar account and through their Forms Libraries tab. For company purchasers, an individual will need to be identified with the State Bar as the book forms administrator for the company. That individual will be able to log into WisBar and download the forms. To add a Book Forms administrator, please call (800) 728-7788 or email service@wisbar.org.

How soon am I able to download the Book Forms?

Once payment is processed for a book order that includes forms, access is available on WisBar. Upon payment of the order, a notification of availability will be emailed to the purchaser with a direct link to the Forms Libraries page. Mailed payments may take several days to arrive and process; phone and web orders will be available within a few minutes.

How long will the Book Forms be available to download?

The owner of the book form will be able to download the .ZIP file for the duration of the book’s current supplement or revision period, usually one to two years.

Can I share my Book Form files?

The forms are copyrighted and can only be shared between the book owner’s devices, such as a computer, tablet, or smart phone, and with the book owner’s administrative staff. Sharing forms with additional users is a violation of the User Agreement.

What does the User Agreement mean to me?

The most recent version of the User Agreement is available online and also is included in the .ZIP download.

A summary of the terms is as follows:

  • The forms are the copyrighted property of the State Bar of Wisconsin.
  • The forms are intended for use in the representation of third-party clients.
  • The forms are not to be distributed, either modified or unmodified, to any third parties for purposes of resale or redistribution.
  • The State Bar of Wisconsin does not offer any warranty with respect to the use of the forms and will not be liable for any damages incurred in connection with use of the forms.
  • Each individual book owner must have a user license. No license sharing is authorized. Downloading the forms for the purpose of sharing them with other users without the necessary licenses is in violation of the agreement.
  • There is a NO REFUND policy on books that include forms after 30 days.
How do I access the Book Forms?

Book Forms can only be downloaded by logging into your WisBar.org account and proceeding to the Now Playing / Downloads page or the Forms Libraries page. Corporate purchasers will need to identify an individual who has access to download the Book Forms. For assistance with logging into your account or identifying a corporate book forms administrator, contact Customer Service at (800) 728-7788.

After purchasing and paying for a book containing forms, you will receive an email with a link to the Forms Libraries page, which contains a list of titles of all available forms that you own. By clicking a book title, you can download the .ZIP file containing all forms for that book, as well as a copy of the User Agreement. You can navigate to the forms by going to myStateBar, then to myMedia; the forms are available under the Now Playing / Downloads tab and the Forms Libraries tab. If you receive a prompt when clicking on the link, save the .ZIP file to your hard drive. You can then double-click the .ZIP file to open the folder and copy the files to your hard drive.

You will have access to download the .ZIP file for the duration of the book's current supplement or revision period, after which your access will expire.

How do I use the forms?

When you click on the link to the .ZIP file containing that book’s forms, you will be prompted to save the .ZIP file to your computer.

  • PC: If you have not changed your preferences, the .ZIP file is located in My Documents/Downloads. You can open the .ZIP file and copy the files to your hard drive.
  • Mac: If you have not changed your preferences, the .ZIP file is located in your Downloads folder. You can open the .ZIP file and copy the files to your hard drive.
Will my Book Forms always be available to re-download?

You will have access to download the .ZIP file an unlimited number of times for the length of the book’s current supplement or revision period, after which your access will expire. You may download the forms by using the provided email link or logging into WisBar.org. To access the forms on WisBar.org, navigate to myStateBar and then to myMedia; the forms are available under the Now Playing / Downloads tab and the Forms Libraries tab.

Can I transfer the files to a new device? What if I own multiple devices?

You can download Book Forms an unlimited number of times and onto an unlimited number of devices for the duration of the book’s current supplement or revision period. Please remember, however, that these files are licensed for your use only and that sharing them with third parties is a violation of the User Agreement.

How safe are the downloadable forms?

Files are scanned for all currently known viruses before being made available for download, as well as on a daily basis. However, you should still be sure to scan downloaded files before use.

What version of Microsoft Word is used with the Book Forms?

Forms are created with Word 2013 and are backward compatible with Microsoft Word versions through Word 2000. As new versions of Word are introduced, the State Bar reserves the right to remove support for older versions.

What version of Adobe Acrobat is used with the Book Forms?

Forms are created in the latest version of Adobe Acrobat and are backward compatible with Acrobat versions through Acrobat 7. For best results, upgrade your Adobe Acrobat software to the latest version. If you do not have Adobe Acrobat, you can use the free Adobe Reader to fill out and print forms.

Who can I contact for support or if I need more information?

(Please include your phone number and Member ID):

email: help@wisbar.org
phone: (608) 257-3838 or (800) 728-7788

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Webcast Technical Support
How do I access the webcast / on-demand item I purchased?

Once you have purchased a webcast or on-demand item, you will be able to access the video by going to myMedia. Then click on the event listed in either My Webcasts or My OnDemand.

NOTE: OnDemand items may take up to 10 minutes to become available after purchase.

Once you click on a title of a video, your webcast or on-demand education video will launch in a new window and begin playback. The window will show both a video window and will include any PowerPoint slides. These will display differently on a mobile device . Course materials are also available for download from within the webcast. A Q&A option is also available via Chat for live webcasts and a Question window for replay, archive and on-demand.

What computer requirements are necessary to meet to view a webcast / on-demand education video?

You must have an Internet connection available. We recommend a DSL or faster connection for the best viewing experience. Dialup and Satellite connections may work but are not recommended.

Select videos may include materials from the event. To access these materials you will need to have a current version of Adobe Reader installed on your computer.

The following hardware and software is recommended to receive webcast / on-demand video:

PC

Component Required Recommended
Operating system Windows 7 or greater Windows 10
Internet browser Microsoft Internet Explorer 8+
Firefox Chrome
Safari 6.3+
Microsoft Edge
Adobe Acrobat Adobe Reader 6 Latest version of Adobe Reader
Processor A processor capable of running Windows 7 or greater An Intel or AMD processor from 2012 or newer
Modem Active broadband connection (DSL or Cable)
Satellite connections may work but are not supported.
Monitor (Recommended) 1280 x 720 resolution or larger

Mac

Component Required Recommended
Operating system Mac OS 10.9 (Mavericks) or newer Mac OS 10.10 or greater
Internet browser Safari 6.3+, Firefox, Chrome
Processor Processor capable of OS 10.10 or greater
Modem Active broadband connection (DSL or Cable).
Satellite connections may work but are not supported.

Tablets/Smart Devices

Component Required
iPad Generation 2 or greater
iPhone iPhone 7 or greater
Android
Tablet/Smartphone
2012 or greater
Kindle Fire or Fire HDX

By following the above guidelines, we are confident you will be able to view videos on your computer. If you purchase a video and find that it does not function properly, please call Customer Service for additional support options or to request a one-time refund.

What if my computer does not meet the requirements?

We recommend that the computer you access your videos from meets the requirements. This does not mean that you cannot access a video, but you will likely experience slowdowns and poor quality video and sound. We cannot support any problems that may result from issues when the requirements are not met.

Sometimes ensuring you have the latest version of the software tools will do this. The following are core software components that we highly recommend be current:

Adobe Reader can be downloaded directly from Adobe.

If you do not have access to a computer that meets the requirements of webcast / on-demand videos, then the products may not be right for you.

Can I access a webcast / on-demand video from another computer?

You'll be able to access the webcast / on-demand from any computer that meets the requirements.

The convenience of on-demand education is that you can view your on-demand education video any time of day from any computer that meets the system requirements and has Internet access.

Can I rewind or fast forward the video I am watching?

Due to webcasts and replays being live, you will not be able to rewind or fast forward the video.

If you are watching an on-demand video, use the slider control in the main video player to move forward or back. Depending upon your connection speed, there may be a slight pause before the video begins playing again.

In webcasts, how do I access the course materials for a video?

Course materials will be available from the Links panel, located in the upper right of the main video window or in the drop down menu on mobile devices. Materials will also be located at myMedia. You may also save the materials to your computer for later access or print the materials if you have an available printer on your system.

Adobe Reader must be installed on your computer to access course materials.

My webcast / on-demand video doesn't seem to load, or all I see is a black box.

Assuming that you have the correct plugins installed (Adobe Flash Player for webcasts / on-demand), you may need to wait a while for the video to preload. Depending on the speed of your Internet connection and your geographic location, the load time can vary. A faster Internet connection (high speed internet/DSL) will result in greater throughput, allowing you to watch the streams without any lag or buffering delays. However, slow connections will receive buffering delays, including lagging video and stuttering. On a broadband connection, the average wait time before the video starts can be 10-30 seconds. If the video does not start after a full two minutes, it is likely that the video may be temporarily offline or broken, in which case please contact Technical Support.

When I click "Watch Now," I get a screen saying my program has not started, even though it has.

This may occur if you've previously clicked "Watch Now" before a program started. Your browser has stored, or cached, the information from that previous visit.

To re-load all the page's information, perform a "hard refresh" on the page (Ctrl+F5 for PC; Shift+Command+R for Mac).

When I launch a webcast I get a message saying, "The video you are trying to watch is currently unavailable."

This means the video stream from the live program has not started yet. It is related to the broadcast crew getting the web stream "streaming." There are two different solutions:

  1. Close the browser window and try again in a few minutes until the stream is working.
  2. Leave the browser window active and every few minutes press the F5 or Ctrl+F5 key(s) to refresh the browser window. When the stream is live, the message will disappear.
I can't hear any sound.

First, check the volume control on your PC and make sure it is not set to mute. If you have headphones or external speakers, make sure they are plugged in.

Why do I hear an echo?

Make sure you don't have multiple windows open playing the same webcast; this can create an echoing sound.

The video was working but now has gone black.

This can occur when the video window has been moved around the screen or when opening documents over the video window. Click on the Video Window and press F5 to refresh it. The page will reload and the video should now work again.

How do I change my screen resolution?

To change the screen resolution of your computer, right click in an empty portion of the Desktop and select Properties. Depending upon your monitor, you may be able to increase and decrease the screen resolution on the Settings tab.

How do I make my video larger?

To full size the video, you can click on the full screen video option on the video toolbar. Click this again to go back to the standard view. This full screen option is available with the mobile view.

You may also change the sizes of the video and slides windows within the player options by clicking one of the two options buttons below. Click the same button again to go back to the standard view. These options are not available in mobile view.

My screen has a menu area showing and I’d like to hide this to increase my video/slide sizing.

Have a menu showing, click the < button in the upper right corner of your viewer to show or > button to hide. You may also use the player button option below. These options are not available in mobile view. For mobile, to get your menu options, click on the menu icon.

My computer won't allow me to install Adobe Reader. What do I do?

Your firm might have restrictions in place so that users can't install programs on their computers. You should contact your IT department for further assistance in this case.

The webcast pauses frequently while I view it. What do I do?

This is most commonly due to a lack of sufficient bandwidth on the customer's end. In these cases, the bandwidth available at the customer's end is just being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed Internet connection point and reconnect to the webcast. You may also need to contact your IT department for further assistance.

I can't view the Live or Replay webcast at the designated time. Can I view it later?

No. These are LIVE webcasts. They can be viewed only at the time indicated. Live webcasts may be available at a later time as webcast replays and can be purchased and viewed at those designated times.

On-demand education is another product type that you can view any time of day from any computer that meets the system requirements and has Internet access.

What if I have a question not covered here?

For questions not covered here, please contact our technical support team.

Top of Section
Registration Support
How do I register for a seminar?

Locate the seminar you would like to attend and click on the tile to go to the product detail page. You can click the image, the title, or any of the formats to get to the detail page.

Steps to check out:

  • Log in (if you have not already done so). You cannot register without being logged in.
  • Select the format you want to attend from the radio buttons on the right.
  • Select the date you want to attend (if applicable).
  • With the correct format and date selected, click the green “Register” button. The “Register” button will be disabled until you are logged in.
  • You will be taken to the “Add Attendees” tab. If you are the only attendee, click the green “Continue” button.
    • If you are not the only attendee, click the “Add Another Attendee” bar and search for others from your organization. You can search with partial names. Once all desired attendees are selected, click the green “Continue” button.
    • If you are not one of the attendees, uncheck the “I am the attendee” box in the “Attendee One” bar prior to clicking the green “Continue” button.
  • You will be taken to the “Select Tuition and Add-Ons” tab. Some events will have multiple lunches, other events to choose, or printed materials options. Webcast seminars will typically not have any additional options. Once all desired options are selected (for each attendee), click the green “Continue” button.
  • At the “Review Registration” tab, verify that the event title, date, and tuition are correct and click the green “Register” button. If no tuition or other payments are due, your registration is complete and you will be sent to a confirmation page. If payment is due, you will be given options to “Continue Shopping” or to “View Cart.”
  • Click the green “View Cart” button. This will take you to your shopping cart page listing all products and events you have added to your cart.
  • Review the contents of your cart. You can change quantities, remove items, move items to a wishlist, and proceed to checkout.
  • The right side of the screen has a summary of your order and a discount code entry box.
  • Once everything is the way you want it, click the green “Checkout” button.
  • For dual product order and registration, the rest of the process is the same as a product order.
  • For solely registrations, you will be taken to a payment page. Enter credit card information and click the green “Pay now” button. The State Bar of Wisconsin uses a secure third party payment system and does not store any credit card data.
  • You will be taken to the Order Confirmation page where you can print the confirmation by clicking the green “Print Order Confirmation Details” button. You will also be sent a confirmation email to the address we have on file.
What if I don't want to register online?

Our customer service staff is ready to take your registration by phone at (800) 728-7788, Monday through Friday, 8 a.m. to 5 p.m. You may also print and mail an order form or registration form.

Send mail orders to:

State Bar of Wisconsin
P.O. Box 7158
Madison, WI 53707-7158

How can I track the status of my registration?

After you make a registration, you will receive an email confirmation containing your member identification number. Questions regarding your registration can be directed to the State Bar of Wisconsin at (800) 728-7788.

How do I register for a CLE OnDemand seminar?

OnDemand seminars can be purchased as a product, please see the product FAQs for purchase instructions. You may purchase an on-demand education item by ordering online or by calling the State Bar of Wisconsin at (800) 728-7788.

If you are registering an OnDemand seminar on behalf of another member who desires CLE credit, you have two options: 1) call the State Bar of Wisconsin; or 2) use the member's login and password.

Viewing a CLE OnDemand seminar

  • Test the PC or system that you will be using to view the CLE OnDemand seminar
  • Once a CLE OnDemand seminar has been purchased, you will receive an email containing links to the program and Getting Started instructions, or you can immediately access your CLE OnDemand seminars by going to myStateBar, clicking on the myMedia tab, then the OnDemand button, and clicking the title or play button for the desired seminar.
  • If you are an Ultimate Pass holder, you will have access to all of our CLE OnDemand seminars through the myStateBar page referenced above.
When are Webcast Archives available?

A webcast archive is an archived copy of a State Bar program that was recorded in webcast format. Any attendee of a program that had a webcast component will have access to the archived version for 30 days from the date of the event they attended. It does not matter what format you attend (live seminar, live webcast, video seminar, or webcast replay). If the program had a webcast, then you will be granted access to the archive. Webcast archives are for educational purposes only and are not available for credit. Webcast archives will typically be made available three to seven business days after the live event.

To access the webcast archive, go to myMedia and click the Prior Seminar Archives button. To play the archive seminar click the title or the play button.

How early should I register?

To reserve seating and written materials, please register seven days in advance of the seminar you plan to attend.

Walk-in registrants including passbook and Ultimate Pass holders are welcome. Please call us to ensure seating availability.

Webcast and telephone seminar registrations are taken until the start of the event. Reminder: webcast registrants must meet the system requirements and test your system prior.

Do I get a confirmation reminding me the date and location?

Yes, you will get emailed this information the day after you sign up for the seminar.

What is your cancellation policy?

CLE Seminars

CLE seminars are one day (or less) seminars that are solely produced by the State Bar of Wisconsin Seminars division.

Cancellation Policy:

If you're unable to attend a live or webcast seminar for which you've registered, simply let us know and we'll be happy to transfer your tuition to another program, or we'll refund your tuition in full, except as follows:

  • If you are unable to participate in a webcast or telephone seminar you have registered for, simply let us know PRIOR to the program start time and a refund will be issued. We're sorry, but refunds will not be granted after the program start time.
  • If you have purchased a CLE OnDemand seminar that you have decided you do not want to view, simply let us know PRIOR to starting to view the seminar and a refund will be issued. We're sorry, but a refund will not be granted after starting to view a CLE OnDemand seminar.

Your satisfaction is always guaranteed. If you're ever dissatisfied for any reason, just let us know. The State Bar will issue you a full refund or credit for your tuition, except as follows:

  • For webcast, telephone, and CLE OnDemand seminars, you must actually log into the seminar during the program to be eligible for the satisfaction guarantee. We’re sorry, but a refund will not be granted if you miss the start of a webcast or telephone seminar.

Multi-Day Conferences and Institutes/Limited Attendance Workshops

Multi-day conferences and institutes are seminars longer than one day that are solely produced by the State Bar of Wisconsin Seminars division. Limited-attendance workshops are workshops solely produced by the State Bar of Wisconsin Seminars division that feature practice exercises coached by faculty and have a limited number of registrants.

Cancellation Policy:

If you cancel your registration by the cancellation date listed on the event brochure and other promotions, we will refund your full registration fee and, if applicable, the fee for all separately ticketed events. We’re sorry, no refunds will be granted after that date. However, you may transfer the full value of the registration fee you paid to another person’s registration for that event.

Click here to view our full return and refund policy.

How can I register someone else for a seminar?

Logged in as yourself, you can register others from your organization. Both you and the person you are trying to register need to already be in our system. Follow the steps under "How do I register for a seminar?" above.

Alternatively, if you have been given the log in information for the person you are trying to register, you can log in as them and complete the registration.

Or you may do so by calling Customer Service at (800) 728-7788.

How can I track my registrations?

After you register for a seminar, you will receive an email confirmation containing your member identification number within a few hours. All registrants will receive an additional email containing their itinerary and any access details.

You may review the status of all your registrations by going to your myStateBar page. Questions regarding your registrations can go to Customer Service.

How do I receive course materials?

Course materials are provided in PDF format and are downloadable from myStateBar up to 4 days prior to, and 90 days after your seminar. The PDF format is ideal for creating an electronic library that is easily stored, searched, and shared. You can search multiple PDFs at once, copy and paste desired paragraphs, or send the entire PDF to a colleague without leaving your desk.

Use Adobe Reader, GoodReader for iPad, or another free downloadable program to access the PDFs from your computer, tablet, or mobile device during the seminar, or print relevant sections ahead of the seminar.

For those who prefer their materials in printed format, please select the tuition option that includes printed materials. You will also have access to the PDF format.

What if I need special accommodations?

If you need special accommodations, please contact Customer Service at least three weeks prior to the program date so we can make appropriate arrangements.

What is an Ultimate Pass?

The Ultimate Pass is a one-year subscription that gives you unlimited access to attend any live in-person, live webcast, webcast replay, telephone, or CLE OnDemand seminar produced by State Bar of Wisconsin PINNACLE Seminars. These seminars include annual updates, national speakers, Build Your Practice, and specialty skills seminars.

How do I use my Ultimate Pass?

Simply log in and register for a seminar. The tuition will automatically show up as $0 upon registration. For OnDemand, simply go to myMedia and view all available CLE OnDemand titles.

What is a CLE Passbook?

You can receive substantial savings by purchasing passbooks at a special low price. Certificates are good for two years from the date of purchase and are transferable between State Bar members even though users may not be in the same office. This makes passbooks an excellent purchase for firms, departments and offices, as well as individual attorneys.

How can I use my CLE Passbook Coupon over the web?

All CLE Passbook Coupons must be used in conjunction with mailed-in registrations or presented at the door with walk-in registrations.

You may also print and mail a registration form and include a coupon. Send registrations by mail to:

State Bar of Wisconsin
P.O. Box 7158
Madison, WI 53707-7158

What is your refund policy?

Our refund and cancellation policy differs slightly for the following types of programming:

Standard CLE Seminars

Your satisfaction is always guaranteed. If you're ever dissatisfied for any reason, just let us know. The State Bar will issue you a full refund or credit for your tuition, except as follows:

  • For Webcast and telephone seminars, you must actually log into the seminar during the program to be eligible for the satisfaction guarantee. We’re sorry, but a refund will not be granted if you miss the start of a Webcast or telephone seminar.
  • We're sorry, but a refund will not be granted after starting to view an on-demand seminar.

Multi-Day Conferences

Multi-day conferences and institutes are seminars longer than one day that are solely produced by the State Bar of Wisconsin Seminars division. Limited-attendance workshops are workshops solely produced by the State Bar of Wisconsin Seminars division that feature practice exercises coached by faculty and have a limited number of registrants.

Cancellation Policy:

If you cancel your registration by the cancellation date listed on the event brochure and other promotions, we will refund your full registration fee and, if applicable, the fee for all separately ticketed events. We’re sorry, no refunds will be granted after that date. However, you may transfer the full value of the registration fee you paid to another person’s registration for that event.

Limited-Attendance Workshops

Limited-Attendance Workshops are State Bar CLE workshops that feature practice exercises coached by faculty and have a limited number of registrants. These workshops are solely produced by State Bar of Wisconsin PINNACLE Seminars.

Cancellation Policy:

Registration cancellations received by 4:30 p.m. CT 51 days prior to the event will receive a full registration fee refund. If you cancel your registration after that date but by 4:30 p.m. CT 30 days prior to the event, you will receive a registration fee refund in the amount of the fee minus a $150 administrative fee. We’re sorry, no refunds will be granted after 4:30 p.m. CT 30 days prior to the event. However, you may transfer the full value of the registration fee you paid to another person’s registration for this event.

Click here for more information on the Refund and Returns policies for other products.

What methods of payment do you accept?

We accept Visa, MasterCard and American Express for all online and telephone purchases. If you can't make a purchase online or use a credit card, you may print and mail an order form or registration form.

Are scholarships available?

Yes. We offer a limited number of scholarships based upon demonstrated need. Please follow the instructions on this form.

How do I know that online ordering is secure?

The State Bar of Wisconsin recognizes the importance of protecting the information collected from Users in the operation of this Web site and in the taking of your online orders. Because your credit card security is a high priority, we have taken reasonable steps to maintain the integrity and privacy of your information to ensure that your payment information is processed confidentially, accurately and securely. The State Bar of Wisconsin uses Transport Layer Security (the modern version of SSL encryption technology), an encryption technology that protects your credit card information. This technology encrypts all ordering information (name, address and credit card number) so no one can read it as it travels over the Internet. The State Bar of Wisconsin does not store credit card numbers or any card data in its systems.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

When will I receive CLE credit for my seminar?

State Bar of Wisconsin PINNACLE sponsored CLE is automatically added to your CLE Tracker. CLE first displays as Pending CLE Credits until attendances have been reconciled, usually within 30 days of the event. CLE will then move to Approved CLE Credits when it is validated.

State Bar sponsored CLE OnDemand is typically added to your history 24 hours after viewing. If you have attended an OnDemand seminar, but your CLE does not display within three business days, please contact Customer Service.

Pending status on the CLE Tracker does not prohibit you from reporting the credits to the Board of Bar Examiners (BBE). The BBE is the final arbiter of accreditation.

Webcast archives are for education only and not available for credit.

To learn more about CLE Tracker, please review the FAQs.

How do I adjust or add credits earned from a provider other than the State Bar of Wisconsin to my CLE Tracker?

You may use the State Bar CLE Tracker application to adjust your reported credits or add other self-reported accredited events. See CLE Tracker FAQs.

I have a suggestion/comment about State Bar of Wisconsin PINNACLE Seminars. Who should I contact?

We welcome your ideas for seminar topics, faculty recommendations, and any suggestions will help us plan seminars that better serve our members. Email your suggestions and feedback to cle@wisbar.org.

How do I buy a book or product?

For details on purchasing a product, visit the Order Support FAQs.

For details on Fillable Forms Bank library, visit the Fillable Forms Bank FAQs.

When I add an event to my Outlook Live calendar, it displays at the wrong time.

Make sure that your time zone settings are correct in Outlook. To do this, click the gear icon on the top menu as shown below:

Outlook Live: Settings - Current Time Zone

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CLE Tracker Support
What is myCLE Tracker?

WisBar offers a convenient way for members of the State Bar to track their CLE seminar attendance in one place. Here you can view and edit your history of CLE credits attended through the State Bar and add seminar CLE credits attended through other providers. Go to myCLE Tracker.

Using this tool to track your CLE seminars can help expedite completing CLE Form 1, the form you must file biennially with the Board of Bar Examiners to report your CLE compliance.

You may also use the printable CLE credit listing to print and attach to your Form 1 filing with the Board of Bar Examiners. It is your responsibility that this report is accurate and completed with all CLE information required by the BBE.

What CLE is tracked?

CLE Tracker tracks both State Bar of Wisconsin PINNACLE sponsored and self-reported CLE.

State Bar of Wisconsin PINNACLE sponsored CLE

Approved PINNACLE sponsored CLE includes CLE approved by the Board of Bar Examiners and validated attendance by the State Bar.

Pending PINNACLE sponsored CLE includes all existing registrations for State Bar CLE events pending Board of Bar Examiners approval and/or to be validated. Pending status on the Tracker does not preclude you from reporting your credits to the BBE. To see approved credits, go to https://www.wicourts.gov/services/attorney/edu.htm.

Self-reported CLE

If you would like CLE not sponsored by the State Bar to appear in my CLE Tracker, you must enter that CLE manually. In addition to CLE and EPR from attendance, you can report other credits, such as GAL, LPM, LAU, or those earned from speaking or teaching, and legal writing.

How do I view my CLE history?

To access your CLE history, log in, if you have not already done so. (You will find Log In section at the top of WisBar.) Once you've logged in, go to myCLETracker (found through the myStateBar link at the top of WisBar).

To view your CLE seminar and credit details, choose a reporting period or date range under View/edit my CLE history, then click the View/edit button.

Here, you can view all your PINNACLE sponsored CLE, as well as self-reported CLE not sponsored by the State Bar.

How is new CLE added?

State Bar of Wisconsin PINNACLE sponsored CLE is automatically added to your CLE Tracker. CLE first displays as Pending CLE Credits. CLE will then move to Approved CLE Credits when it is approved by the Board of Bar Examiners and attendance for the seminar is validated. You CAN report credits to the BBE while the credits are listed as pending on the CLE Tracker.

PINNACLE sponsored CLE OnDemand is typically added to your history 24 hours after viewing.

You must manually enter CLE not sponsored by the State Bar of Wisconsin as self-reported CLE, if you would like it to appear in CLE Tracker.

What CLE details are available for State Bar sponsored events?

State Bar of Wisconsin PINNACLE sponsored CLE automatically adds the maximum achievable CLE and EPR credits available to an attendee for the seminar event. If you did not achieve the full credits (i.e. did not attend the full event), you may edit your credits for that item (see "How do I edit CLE?" for details).

The State Bar does not track or report GAL credits or other credit types (i.e. out of state credits, Law Practice Management (LPM) credits, or Lawyer Awareness and Understanding (LAU) credits) for any events that might have been approved for these other credits. If you wish to track your other CLE types you may do this by adding a new self-reported CLE and using the "Other Credits" option.

What CLE do I need to add manually?

If you attend a course that has been approved for credit by the Board of Bar Examiners, but the State Bar did not sponsor, this CLE must be manually created as self-reported CLE.

Any approved courses you have taught will need to be entered in as self-reported CLE, separately from your attendance. Any Board of Bar Examiners approved authoring credits will need to be entered in as self-reported CLE. See "How do I enter in Teaching/Speaker or approved Authoring CLE?" below for details.

Any GAL, LPM, and LAU credits you are tracking will need to entered manually.

How do I add new self-reported CLE?

To create self-reported CLE:

  • First choose a reporting period or date range under View/edit my CLE history, then select the View/edit button.
  • In the Self-reported CLE section, press the 'Create new' button.
  • Enter the title, the date and location of the CLE event attended.
  • the sponsor name, select the type of sponsor they are, and your participant type.
  • Enter in any CLE and/or EPR hours that you attended in the CLE and EPR Attended fields. CLE credits include EPR credits so the CLE credit amount must be equal to or greater than the EPR credit amount.
  • If you're entering in GAL hours, enter in the credit total in the ‘Other hours’. Then in the ‘Type of other hours’ be sure to specify whether the GAL is GAL Adult, GAL Minor, or GAL Family. You may also track other credits types using the ‘Other hours’ entries. If multiple items for other credits you will need to enter in the event multiple times.
  • If the course was for on demand CLE, there is a box to check.
  • If the course was an online Webcast, there is a box to check.
  • For speaker/teaching credits that are approved for double credit, there is a box to check.
  • If you'd like, you may also enter any notes into the Notes field. Notes will only be viewed by you, and will only be displayed when you view or edit the individual CLE.
  • Once you've completed all fields of a self-reported CLE, press 'Save entry' to add this new CLE to your history.
How do I edit CLE?

Both approved State Bar of Wisconsin PINNACLE sponsored CLE and self-reported CLE can be edited, but only self-reported CLE can be deleted.

To edit PINNACLE sponsored CLE:

  • First choose a reporting period or date range under View/edit my CLE history, then select the View/edit button.
  • For the PINNACLE sponsored CLE item, click the right Edit button to modify this events detail.
  • You may change the CLE or EPR hours that you attended. When PINNACLE sponsored CLE is first created, the hours displayed for CLE and EPR hours are the maximum hours available for that event. If you did not attend the full event, you will need to manually change these hours accordingly.
  • Notes may be entered into the Notes field. This will only be viewed by you and displayed when you edit the individual CLE.
  • When you have finished modifying your entry, click the "Save changes" button.

To edit self-reported CLE:

  • First choose a reporting period or date range under View/edit my CLE history, then select the View/edit button.
  • For the self-reported CLE item, click the right Edit button to modify this events detail.
  • You may modify any of the available fields for self-reported CLE.
  • When you have finished making changes be sure to press the 'Save changes' button.

To delete self-reported CLE, press the 'Delete' button to the right of the CLE item.

How do I enter Teaching/Speaker or approved Authoring CLE?

If you have earned credits for speaking at a State Bar of Wisconsin PINNACLE Seminar event or a non-State Bar event, they will need to be added as a self-reported CLE item.

To enter self-reported Teaching or Speaker CLE:

  • First choose a reporting period or date range under View/edit my CLE history, then select the View/edit button.
  • In the Self-reported CLE section, click the "Add Self-Reported CLE" button.
  • Enter the title, date, and location of the CLE event attended.
  • Enter the sponsor name and select the type of sponsor they are.
  • On the "Participant Type" menu, select "Speaker/Teaching."
  • Enter the CLE and/or EPR hours that you spoke for.
  • For speaker/teaching credits that are approved for double credit, check the "Non-law school teaching credit" option. Otherwise, if the credits are not approved for double credit, leave this option un-checked.
  • If you'd like, you may also enter any notes into the Notes field. Notes will only be viewed by you and will only be displayed when you view or edit the individual CLE.
  • Once you've completed all fields of a self-reported CLE, click "Add CLE" to add this new CLE to your history.

To enter self-reported Authoring CLE:

NOTE: Authoring credits must be pre-approved with the Board of Bar Examiners by filing a CLE Form 4. Please follow the CLE Form 4 processing steps outlined by the Board of Bar Examiners to achieve these credits.

  • First choose a reporting period or date range under View/edit my CLE history, then select the View/edit button.
  • In the Self-reported CLE section, click the "Add Self-Reported CLE" button.
  • Enter the title, date, and location of the CLE event attended.
  • Enter the sponsor name and select the type of sponsor they are.
  • On the "Participant Type" menu, select "Author."
  • Enter in the CLE and/or EPR hours that your legal writing was approved for.
  • If you'd like, you may also enter any notes into the Notes field. Notes will only be viewed by you and will only be displayed when you view or edit the individual CLE.
  • Once you've completed all fields of a self-reported CLE, click "Add CLE" to add this new CLE to your history.
What if my CLE is not listed here?

All State Bar of Wisconsin PINNACLE sponsored CLE will automatically be added to CLE Tracker. CLE will first display as Pending CLE, within 1 business day of registration. Once the Board of Bar Examiners has approved the CLE and the event has been reconciled, which is usually within 30 days of the event, it will be moved to the Approved CLE listing. PINNACLE sponsored CLE OnDemand viewed on WisBar is usually added within 24 hours of viewing the event.

If you believe that it is time for Pending CLE to be listed as Approved CLE, you may want to access the Board of Bar Examiner's searchable database of approved CLE courses. If the course is listed here, it is approved for the listed credits. You can report credits to the BBE even while they are listed as "pending" on the CLE Tracker. For questions regarding the status of a State Bar of Wisconsin PINNACLE course, contact Customer Service.

If your CLE was not sponsored by the State Bar of Wisconsin, but was approved for credit by the Board of Bar Examiners, you'll need to add the course as a self-reported CLE. Credit information for most CLE can be accessed via the Board of Bar Examiner's searchable database of approved CLE courses.

Top of Section
On-Demand Education Support
What is on-demand education?

On-demand education provides a service that allows users to watch CLE seminars and other educational events on their computer. State Bar of Wisconsin PINNACLE seminars that are available for on-demand viewing are called CLE OnDemand seminars.

What are the benefits of on-demand education?

With State Bar of Wisconsin PINNACLE's CLE OnDemand, attend the same high-quality State Bar seminars wherever you have an Internet connection and whenever it's most convenient for you, with the ease of watching a video. On-demand education allows you to stop, start, and rewind segments as you wish as well as being available 24/7, eliminating travel expenses and time.

Can I receive CLE credit for viewing on-demand education videos?

Select CLE OnDemand seminars are available for CLE credit. The number of credits available will vary per CLE OnDemand seminar and will be noted in the description of the seminar at time of purchase. Credit for these CLE OnDemand seminars is only available for one year after the seminar has been approved for credit, which also is noted in the description of the seminar. If you do not watch the seminar before the expiration date you will not be able to receive credit for viewing the seminar.

Per SCR 31.05(5), you can only report up to 15 CLE credits of on-demand education each reporting period and you cannot use on-demand education credits for reinstatement, readmission, or reactivation. EPR credits are not available through on-demand education. GAL credits are available for select PINNACLE CLE OnDemand seminars.

When will I receive CLE credit for an on-demand education video?

If a CLE OnDemand seminar has been approved for credit, you can expect your CLE to display in your CLE Tracker within 24 hours of viewing. If you have purchased and watched a seminar, but your CLE does not display within three business days, please contact Customer Service.

How do I adjust or add on-demand credits earned from a provider other than the State Bar of Wisconsin to my CLE Tracker?

You may use the State Bar CLE Tracker application to adjust your reported on-demand credits or add other self-reported on-demand events. See CLE Tracker FAQs.

How do I ask a question of the faculty when viewing an on-demand education video?

State Bar of Wisconsin PINNACLE OnDemand, Archives and Replay seminars have a Question window below the video and slide window. Enter your Name, Email and Question in the prompts and click the submit button. The question will be forwarded to the presenters. Although most questions are answered the same day, please allow up to 15 business days for an answer to your question(s) from the faculty.

Can Webcast presentations be viewed on any computer?

Our presentations are available on all computers and devices including tablets and smartphones. All options including Live Webcasts, Archives, Webcast Replays, and CLE OnDemand can be viewed on all devices. To achieve best quality we do recommend a fast internet connection. (Note: You no longer need Adobe Flash installed to view a webcast.)

What are my purchase options?

You may purchase an on-demand education item by ordering online or by calling the State Bar of Wisconsin at (800) 728-7788.

If you are purchasing an on-demand education event on behalf of another member who desires CLE credit, you have three options: 1) call the State Bar of Wisconsin; 2) use the member's login and password; or 3) if they work in the same organization as yourself, you can login as yourself and look them up in the purchasing process.

One-time on-demand education purchases

  • Go to Marketplace
  • Select CLE OnDemand. Either choose CLE OnDemand from the dropdown under the CLE Seminars tab, or once in the Seminars area, select OnDemand Seminar under the Format filter.
  • Find the OnDemand Seminar you desire. You can filter the choices by practice area, amount of credits attached, and credit types.
  • On the product page of the seminar you wish to purchase, make sure that "OnDemand Seminar" is selected under "Select a Format" and then click the "Add to Cart" button.
  • Purchase the OnDemand Seminar through the regular checkout process.
  • You will receive an email containing links to the seminar and Getting Started instructions, or you can immediately access your seminar by going to myMedia and clicking on the title of a video from My OnDemand.
  • NOTE: It may take up to 10 minutes for your OnDemand item to become available after purchase
Can I use my Ultimate Pass or passbooks to purchase an on-demand education video?

Ultimate Pass users can view any on-demand video from the full library at any time during their subscription period by going to their myMedia page in myStateBar.

Passbook certificates can be used to purchase an OnDemand Seminar but must be mailed in with your order. Read more about ordering products by mail.

How long do I have access to my OnDemand Seminar?

OnDemand Seminar subscriptions end 90 days from the date of purchase. You may watch your seminar as many times as you like during that period. Ultimate Pass holders have full access during their subscription period.

How do I renew my subscription to an OnDemand Seminar?

Repeat the purchase steps to gain access to another 90-day subscription. Ultimate Pass holders have full access during their subscription period.

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Ultimate Pass Support
What is the Ultimate Pass?

The PINNACLE Ultimate Pass Gold and PINNACLE Ultimate Pass Silver are one-year subscriptions that allow owners tuition free access to attend any live, video, webcast, webcast replay, telephone, and OnDemand PINNACLE events. The Gold includes free tuition to single- or multi-day Conferences and Institutes produced by PINNACLE. The Silver entitles subscribers to 50% off tuition to single- or multi-day Conferences and Institutes produced by PINNACLE. See each product for additional details.

*The PINNACLE Seminars Ultimate Pass Gold or Silver does not include: Practice 411™ seminars, or CLE programs produced by sections, divisions, or committees of the State Bar of Wisconsin unless explicitly stated otherwise in the promotional materials for those programs. These entities may choose to require Ultimate Pass holders to pay an additional fee to register for their programs. Multi-day conferences, institutes, or workshops may require additional tuition charges. These additional tuition charges also apply to Law Student Associates if they choose to attend these programs.

How long does an Ultimate Pass subscription run?

Your subscription to the Ultimate Pass runs for 365 days from the date of purchase, and you can start anytime.

How does it work?

Your subscription is invisible. You won’t see it. You won’t need a card or a special number to register. Once you’ve signed up to become an Ultimate Pass subscriber, when you decide to attend a seminar, you simply log in to WisBar.org and the tuition will automatically show up as $0 upon registration. Or if you are calling or faxing to register, we will check your records and confirm you are an Ultimate Pass subscriber.

How is the Ultimate Pass different than those offered by other providers?

Many passes are restricted to certain formats of seminars, or restrict the number of seminars you may attend. The PINNACLE Ultimate Pass has none of these restrictions. The PINNACLE Ultimate Pass Gold and PINNACLE Ultimate Pass Silver are one-year subscriptions that allow owners tuition free access to attend any PINNACLE live, video, webcast, webcast replay, or audio seminar, including the constantly updating library of more than 150 titles from PINNACLE's CLE OnDemand library. The Gold includes free tuition to single- or multi-day Conferences and Institutes produced by PINNACLE. The Silver entitles subscribers to 50% off tuition to single- or multi-day Conferences and Institutes produced by PINNACLE. See each product for additional details.

*The PINNACLE Seminars Ultimate Pass Gold or Silver does not include: Practice 411™ seminars, or CLE programs produced by sections, divisions, or committees of the State Bar of Wisconsin unless explicitly stated otherwise in the promotional materials for those programs. These entities may choose to require Ultimate Pass holders to pay an additional fee to register for their programs. Multi-day conferences, institutes, or workshops may require additional tuition charges.

You mean I’ll have instant access to CLE OnDemand?

Yes, when you purchase an Ultimate Pass, you’ll automatically have access to ALL CLE OnDemand titles available or released during your 365-day period. These will be listed on your myMedia page and be available for the full duration of your membership–with no additional actions needed by you. When you want to watch a CLE OnDemand seminar, or a portion of one, you simply select that seminar from the list of available titles in your myMedia member profile.

Note: CLE OnDemand products will become available 10 minutes after buying Ultimate Pass Gold or Silver online.

How do I buy an Ultimate Pass?

You may purchase an Ultimate Pass Gold or Silver by phone, fax, mail, or online.*

  • To purchase an Ultimate Pass by phone, please call (800) 728-7788.
  • To purchase by fax, please download a product order form, fill it in, and fax it to (608) 250-6020.
  • To order by mail, download the product order form, fill it out, and mail it with your payment to State Bar CLE Registrations, P.O. Box 7158, Madison WI 53707-7158.
  • To order online, click here. Please note: You need to be logged in to your State Bar account. (If this is your first time logging in, visit this page for help.) CLE OnDemand products will become available 10 minutes after buying Ultimate Pass.

*Law Student Associates do not need to purchase an Ultimate Pass; they receive the Ultimate Pass benefits for free.

Can I take a portion of a program?

Yes, you can fit CLE into your busy schedule! With an Ultimate Pass, if you’re interested in just a specific portion of a program, you register for the program and attend or watch only the part that interests you. No commitment for full price, no commitment of a full day out of the office. You pick only what you want.

Can I access the printed materials for seminars?

Yes, with your Ultimate Pass subscription, you will have access to all course materials that accompany PINNACLE Seminars programs as soon as they are available as CLE OnDemand programs. Hard copy course materials may be available at a reduced rate.

Can I attend PINNACLE Conferences and Institutes with my Ultimate Pass?

Yes, your PINNACLE Ultimate Pass Gold gets you into PINNACLE Institutes for free. That's right! Not only does your Ultimate Pass Gold allow you to attend any of the award-winning PINNACLE Seminars programs during the year, you can also attend our Institutes for no tuition charges. Ticketed events may have separate charges. The Ultimate Pass Silver entitles subscribers to 50% off tuition to single- or multi-day Conferences and Institutes produced by PINNACLE. Ticketed events may have separate charges.

Is the Ultimate Pass transferable?

No, the subscription for an Ultimate Pass Gold or Silver is for individuals only. It is non-transferable. CLE Passbooks are available if you are interested in a transferable option.

May I simply walk in to a live seminar if I didn’t register?

We would prefer that you register in advance. However, space allowing, we will welcome Ultimate Pass Gold and Silver subscribers to come to whatever portion of a live seminar they choose, registered or not. Staff will simply ask for photo ID and then verify Ultimate Pass status as soon as possible. We encourage Ultimate Pass subscribers to pre-register to ensure enough space and course materials are available for all attendees. For a complete listing of upcoming seminars, click here.

Will annual renewals be automatic?

Initially, renewals will not be automatic. As a State Bar member, you will be invoiced for the initial renewal of your Ultimate Pass Gold or Silver subscription approximately 60 days prior to your Ultimate Pass expiration. If not paid by that invoice, you will receive two additional statements for renewal prior to the expiration of your Ultimate Pass. If not renewed with any of these notices, on the 366th day after your initial Ultimate Pass purchase, you will lose access to all benefits you received as an Ultimate Pass subscriber. Prior subscribers will need to purchase a new Ultimate Pass Gold or Silver.

Are there discounts for volume purchasers or multi-user purchasers?

Yes! Law firms and legal departments can sign up all their attorneys for an Ultimate Pass Gold and save substantially on their CLE expenses. And with pro-rated discounts for any existing individual Ultimate Pass subscriptions that are currently held by your attorneys, firms can ensure they receive the full benefit of their investment. Call the State Bar customer service at (800) 728-7788 for more information and pricing options. CLE Passbooks are also available if you are interested in volume or multi-user purchases.

Can I cancel my Ultimate Pass?

No, once purchased, an Ultimate Pass Gold or Silver subscription is non-returnable and non-refundable. There will be no full or partial refunds.

Why should I get all my CLE from the State Bar of Wisconsin?

PINNACLE Seminars is your ultimate source as the largest provider of continuing legal education in the state. With an emphasis on providing current, relevant, and practical legal information in a convenient and timely manner, PINNACLE Seminars is dedicated to meeting the needs of Wisconsin practitioners for continuing education in the information age.

We offer:

  • On-demand availability of nearly all titles within 30 days of a live program
  • Integrated tracking capabilities with registration
  • Webcasting of nearly every seminar
  • Telephone seminars for important ethics credits
  • Extensive library of written materials*
  • Continuously expanding library of on-demand titles for your research purposes

*Downloadable via CLE OnDemand.

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Online Forms Bank Support
What is the Online Forms Bank?

The Online Forms Bank incorporates hundreds of forms, sample language documents, and checklists generated from PINNACLE Books, organized into practice area libraries and available in up to two different file formats. Libraries vary in size. Some contain well over a hundred forms. Forms available in PDF are “fillable” by tabbing and filling in form fields. Forms available in MS Word are templates that are fully editable and customizable.

What are the benefits of purchasing a subscription to a forms library?

Save time, paperwork, and your sanity - Streamline your workflow by having 24/7 access to a central online forms bank, drafted to meet your practice needs.

Stay current - You can download the most current version of the form(s) whenever needed, wherever you have an Internet connection.

Work in the format of your choice - Word and PDF options ensure compatibility with your needs and your system.

Fill them out faster - Quick-fill options on the PDF formats allow you to tab between fields for fast, simple completion.

Make them your own - Word format allows you to easily edit forms to seamlessly fit your client's needs or your firm's procedures.

Can I view what forms are available from a forms library before I make a purchase?

View the number, titles, and available formats of the forms before purchasing a subscription to a library. Descriptions and revision dates are also available for each form before and after purchase.

What are my purchase options?

You may purchase a one-year subscription to a forms library, or one-time use forms, by ordering online, or by calling the State Bar of Wisconsin at (800) 728-7788. If a number of individuals within your law firm will be using the libraries, you can purchase multi-user licenses by calling the State Bar of Wisconsin.

If you will be subscribing online to a forms library for yourself, or are purchasing one-time use forms, you will receive access immediately after your purchase. Ordering multi-user licenses, and ordering by phone, will result in access within one business day.

  • Solo practitioner or specialist in a small firm? The individual, one-year subscription is tailored to fit your needs. You get access to the forms you need, for a full-year, without breaking the bank.

    Individual one-year subscriptions - starting at $89
    1. Subscribe online or call (800) 728-7788.
    2. Go to myMedia and select your practice library.
    3. Search or scroll through the list of forms in the library/libraries you subscribed to.
    4. Download the zip file of the form(s) you need.
      You must be logged in.
  • Member of a medium or large firm? Check out the cost savings available with multi-user subscriptions, which allow multiple users to simultaneously access all forms in the libraries subscribed to, anytime.

    Multi-user subscriptions - Call Customer Service or go to the Online Forms product listing and select a library or individual form for pricing information.
    1. Call (800) 728-7788 (online registration for multi-users is not available at this time).
    2. Supply a member number to the Customer Service representative and identify the users for each subscription.
    3. Go to myMedia and select your practice library.
    4. Search or scroll through the list of forms in the library/libraries you subscribed to.
    5. Download the form(s) you need in the format of your choice.
      You must be logged in.
  • Consider yourself an infrequent forms user or rarely practice in this area of law? The one-time use option may be just right for you. You get the form you need for a one-time use. Just purchase, download, and fill it out — you’re done.

    One-time use forms purchases - starting at $15 each
    1. Go to the Online Forms product listing
    2. Select the available form from the listing
    3. Purchase the form through the regular checkout process
    4. Receive the email containing a link to the zipped file of form
    5. Open the file and use the format of your choice.

The Online Forms Bank is intended for sale to and use by State Bar of Wisconsin attorneys only. To purchase these products online, you must be logged in as an attorney member.

If I purchase a number of licenses, how can I change who can access the online forms library?

If a subscriber leaves a firm, any forms subscriptions they hold may be reassigned to another member of the firm by calling State Bar customer service at (800) 728-7788. You must provide the name of the new subscriber at this time. If additional licenses are needed, new users can be added at any time at a prorated charge.

Once I subscribe to a forms library, do I have to pay extra to receive updates?

No. Any time the State Bar issues a revision during your subscription, the form will be updated automatically, without additional cost to the subscriber. When forms are updated, you will receive an email notification with a link to the new forms. Additionally, if the Bar adds new forms, checklists, or other documents to the library during your subscription, you can access those forms -- FREE.

The State Bar of Wisconsin updates forms at least as often as the source books are updated; and will regularly review forms to keep them as current as possible. The State Bar of Wisconsin CANNOT guarantee that all forms are current “up to the minute” due to the rapidly changing nature of the law. To assure that you are using the most current version of the form available, you should log in to WisBar whenever you need to use a form.

When does my forms library subscription end?

Your forms library subscription will end one year after date of purchase. The State Bar will notify you when your expiration date nears and extend the option to renew at a discount off the current price.

How do I renew my forms library subscription?

The State Bar will notify you when your expiration date nears and extend the option to renew at a discount off the current price. Renewals receive 10% off when purchased within 60 days of subscription expiration.

Can I purchase individual forms?

Only a handful of real estate forms are available for purchase as an individual, one-time download. If you purchase an individual form, you will have access to the form for seven days, during which you can download a zipped file with all available file formats of that form. Once the download period has ended, you will have to re-purchase the form to receive any updates.

Individual forms only can be used according to the terms set forth in the User Agreement. It is a violation of the User Agreement if a single individual form is purchased and used for multiple clients. If you would like to use a form for multiple clients, you can do so by increasing the quantity of the form at the time of purchase.

The Online Forms Bank is intended for sale to and use by State Bar of Wisconsin attorneys only. To purchase these products online, you must be logged in as an attorney member.

What does the User Agreement mean to me?

Before using the forms bank, you must agree to the User Agreement, or you will be shown the agreement whenever you try to access the forms. The most recent version of the User Agreement is available online and also is included with your individual form purchases. If revisions are made to the User Agreement, you will once again be asked to agree.

A summary of the terms is as follows:

  • The forms are the copyrighted property of the State Bar of Wisconsin.
  • The forms are intended for use in the representation of third-party clients.
  • The forms are not to be distributed, either modified or unmodified, to any third parties for purposes of resale or redistribution.
  • The State Bar of Wisconsin does not offer any warranty with respect to the use of the forms bank, and the Bar will not be liable for any damages incurred in the connection with use of the forms bank.
  • Each individual user of the forms bank must have a user license. No license sharing is authorized. Subscribers may purchase multi-user packages if multiple users are anticipated. Downloading a library of forms for the purpose of sharing them with other users without the necessary licenses is in violation of the agreement.
  • The license authorized the user to use the forms during the subscription period only. Continuing to use the forms beyond the expiration of the subscription is a violation of the agreement.
  • Individual form purchases (not subscriptions) include a one-time-use license. It is a violation of the User Agreement if a user purchases a single individual form and uses for multiple clients.
  • There is a NO REFUND policy on forms purchases.
How do I access the Online Forms Bank?

Once you have purchased a subscription to a forms library, you will be able to login to the Forms Bank using the same login information you use for WisBar.

Once you log in, you can access any forms from the libraries you have purchased. You can view the libraries you have purchased by going to myMedia and looking under the My Downloadable Products section on the page or by selecting the Forms Libraries tab.

How do I access the individual form I purchased?

After purchasing an individual form, you will receive an email with a link to a zipped file containing all available formats for that form, as well as a copy of the User Agreement. In addition, you can access your forms by going to myMedia and clicking on the product name under My Downloadable Products.

If you receive a prompt when clicking on the link, Save the zipped file to your hard drive. You can then open the zipped file and copy the files to your hard drive.

You will have access to download the form for seven days, after which your link will expire and you will be unable to download the form.

You can check whether or not you have an email address on file with the State Bar by visiting myMedia. If you do not have an email address on file, you must add one before completing your order. You can do this online, before your order, or at the time of purchase by calling Customer Service at (800) 728-7788.

If you did not have an email on your record and completed a purchase, you must contact Customer Service at (800) 728-7788 for your form. You will also have to supply an email address for the delivery of your form.

Individual forms can only be accessed online, with a valid email address, and can only be used according to the terms set forth in the User Agreement.

What format should I use?

Forms are offered in two formats: Word or Adobe PDF (sample language documents are offered only in Word). When purchasing forms as either a part of a subscription to a library, or as one-time use forms, all available formats are available for use.

Word formats can be modified by changing or deleting text, moving text around, etc. Adobe PDF formats can only be modified by adding text into blanks for client and case information.

If you need to modify the language in a form - such as when drafting a will - you will most likely want to use the Word form, depending on which software you currently have. We do not support changes to the formatting of the Word forms.

If the form is a standard form where you will not be modifying any language but simply will be filling in the blanks, a PDF version is preferable, but the Word form also can be used for this purpose.

The PDF forms have been created to allow you to complete and print the form or save it to your computer using using the free version of Acrobat Reader.

Should I open or save the file?

When you attempt to view a form in the forms library, you may be prompted to choose between opening the file or saving it to your computer.

The State Bar recommends that subscribers to a forms library open the forms, instead of saving them to their computer. Doing so will ensure that you are using the most current version of the form available.

If you have purchased an individual form, you must save the zipped file to your computer, as the form will only be available to you for download for a short time. You can then open the zipped file and copy the files to your hard drive. If you do not download the zip file to your computer before the expiration date, you will be unable to access zip file.

How safe are the downloadable forms?

Files are scanned for all currently known viruses before being made available for download, as well as on a daily basis. However, you should still be sure to scan downloaded files before use.

How do I access my downloadable products?

On your myMedia page, please click on the product name under "My Downloadable Products" to start the download. If you receive a prompt when clicking on the link, save the zipped file to your hard drive. You can then open the zipped file and copy the files to your hard drive.

When downloading a zipped file, you must extract the files contained within before you can open them. You will be unable to open the zipped file directly from a program like Word or Adobe® Acrobat®.

What version of Word is used with the Online Forms Bank?

Forms are created with Word 2013 and are backward compatible with Microsoft Word versions through Word 2000. As new versions of Word are introduced, the State Bar reserves the right to remove support for older versions.

Why can't I check any of the boxes in the checklists?

All Word forms are created unprotected, so that any part of the form, such as document text, may be modified. Unprotecting documents also means that check boxes cannot be checked electronically.

If you would like the ability to electronically fill out a checklist, you can do so by protecting the document. To do this, you'll need access to the Forms toolbar. If you do not already have this available, you can view this toolbar by selecting Review > Restrict Editing. Under "Editing restrictions," check the box to select "Filling in forms." Under "Start enforcement," click on "Yes, Start Enforcing Protection" and enter a password.

Alternatively, if you would always like a check box to be checked, you can do so by double-clicking on the check box. You may then change the default status for this box - either checked or unchecked.

What version of Adobe Acrobat is used with the Online Forms Bank?

Forms are compatible with Adobe Acrobat 7.0 and above. For best results, upgrade your software to the latest version. If you do not have Adobe Acrobat, you can use the free Adobe Reader to fill out and print forms.

What are the notes icons in the Adobe Acrobat forms?

The note icons next to some of the form fields contain comment text for assisting you in form completion. The notes are visible on the screen only, unless you specifically opt to print them. The tab key will tab through the note icons as well as the form fields.

Can I get the form fields to be highlighted in Adobe Acrobat?

Select the "Highlight Fields" option located just below the toolbar menus in both the Reader and Acrobat programs. The form fields will then be highlighted on your screen.

How does Adobe Acrobat treat form text that does not fit within the form fields?

Completed form text in a field will not wrap or condense to a smaller font size if your text goes beyond the form field's size limit. Please use an alternative form format if you require more space in a field.

What does the reset button do in the Adobe Acrobat forms?

For your convenience, each Adobe Acrobat form contains a reset button on the bottom of each document. Click on the button to remove all of the contents typed in the form fields.

What are zip files?

Zip files, sometimes called archives, contain one or more compressed files. Zip files make it easy to keep files together and allow a faster download.

How do I access the contents of zip files?

To open zip files, you must have a program that can decompress the contents of the file. While newer versions of Windows, have zip functionality built in, older versions and other systems require a separate program.

PKWARE offers ZIP Reader, a free Windows utility that allows you to open and extract zip files.

WinZip is another popular utility. You can evaluate the product before purchase.

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