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Make sure your computer has the latest versions of:
Talk with your IT department and have them install Adobe Flash Player. If your firm's firewall is set to not allow certain types of video to play, the following settings can be used to get the video to play through the firewall:
Port 1935 (RTMP)
18.104.22.168 – Webcam Recording
s2j91kg4j7rjsi.cloudfront.net – Uploaded Stream Playback
s1l5gdakrt52n0.cloudfront.net – Secure Uploaded Stream Playback
s1r0vkeswat996.cloudfront.net – Recorded Stream Playback
s1tcr8er5ywoua.cloudfront.net – Secure Recorded Stream Playback
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This is most commonly due to a lack of sufficient bandwidth on the customer's end. In these cases, the bandwidth available at the customer's end is being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed internet connection point and reconnect to the webcast. You may also need to contact your IT department for further assistance.
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