RACIAL EQUITY: It's Time to Step Up. We Need Your Help. Click Here.
We are currently working to resolve some known performance issues with www.wisbar.org. We apologize for any inconvenience.
​​

Professional Communications in the Law Office: Telephones, Voicemail and Beyond

Product ID: EF0026

When every call or message could help win a case

This video was created to introduce new staff members to the special rules and expectations that govern communication in the law office. It can also be used as a great refresher course to keep everyone on the same page. This training video offers demonstrations of essential professional communication skills necessary in a law office. From email to cell phones to voice mail, your staff will see how common sense, courtesy, and professionalism pay off for a law office.

Read More ↓

Select a Format

Flash Drive
DVD

Pricing

Member $69.00

Non-Member $89.00

Quantity:

When every call or message could help win a case

This video was created to introduce new staff members to the special rules and expectations that govern communication in the law office. It can also be used as a great refresher course to keep everyone on the same page. This training video offers demonstrations of essential professional communication skills necessary in a law office. From email to cell phones to voice mail, your staff will see how common sense, courtesy, and professionalism pay off for a law office.

Read More ↓

Video length: 27 min.

Basic Telephone Techniques

  • Preparing yourself mentally
  • Being positive and helpful
  • Being friendly
  • Making each caller feel important
    • Listen actively
    • Don’t interrupt
    • Use the caller’s name
    • Speak clearly and at a moderate pace
    • Rephrase the message for accuracy
    • Explain your actions

Voicemail

The proper protocols and procedures

  • Keep firm’s recorded greeting brief and pleasant
  • Encourage the caller to leave a message
  • Avoid having calls go straight to voicemail
  • Establish a policy for after-hours calls
  • Determine who is to have access to others’ voicemail
  • Check all phones for messages at the end of the day

When creating a personal voicemail greeting

  • Date your recording
  • Share information on your availability
  • Inform callers when and if you’ll be checking messages
  • Say when you’ll get back to them
  • For extended absences, give the caller alternatives

Email

  • Establish an email policy
  • Employee rights to privacy
  • Email is not secure
  • Don’t depend on email in emergencies

In the practice of law, there's no substitute for solid preparation. Same goes for your clients and staff - the better prepared they are, the more successful your outcomes and the smoother your office runs.

That's where PINNACLE Law Office Videos come in.

These videos:
1. Show clients and staff what to expect with vivid reenactments
2. Dramatize proper techniques using realistic situations
3. Present time-tested, consistent messages
4. Point out the dos and don'ts in each situation

Our training and educational videos have been in use for more than two decades by law offices across the country. Isn't it time you tried them?

 

30-day risk-free guarantee:
Review any Law Office VideoDVD today, and if you aren't completely satisfied, return the DVD undamaged within 30 days for a full refund. No questions asked.

0 Customer Reviews
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%

Customer Reviews

Share your thoughts with other customers by being the first to review this product and or seminar.