Why is good service important to clients?
- No. 1 reason clients change law firms is poor service
- An unhappy client will tell 12 others of his or her dissatisfaction
Benefits of good service
- Reduce malpractice claims
- Improve professional image
What is exceptional service?
- Availability
- Responsiveness
- Communication
- Care and concern
Exceptional service requires teamwork
- Know attorney’s schedule
- Remind attorney about a client need
Steps that lead to exceptional service
- Identify yourself on the phone
- Inquire about client’s problem
- Offer to take a message
- Inquire about client’s deadline
- Call client back promptly
- Propose options
In the practice of law, there's no substitute for solid preparation. Same goes for your clients and staff - the better prepared they are, the more successful your outcomes and the smoother your office runs.
That's where PINNACLE Law Office Videos come in.
These videos:
1. Show clients and staff what to expect with vivid reenactments
2. Dramatize proper techniques using realistic situations
3. Present time-tested, consistent messages
4. Point out the dos and don'ts in each situation
Our training and educational videos have been in use for more than two decades by law offices across the country. Isn't it time you tried them?
30-day risk-free guarantee:
Review any Law Office VideoDVD today, and if you aren't completely satisfied, return the DVD undamaged within 30 days for a full refund. No questions asked.