When every call or message could help win a case
This video was created to introduce new staff members to the special rules and expectations that govern communication in the law office. It can also be used as a great refresher course to keep everyone on the same page. This training video offers demonstrations of essential professional communication skills necessary in a law office. From email to cell phones to voice mail, your staff will see how common sense, courtesy, and professionalism pay off for a law office.
Your staff will learn:
- Basic telephone techniques
- Proper voicemail etiquette
- How to handle calls from upset callers
- Practical tips for using email
- How to recognize and handle potential new clients
Emphasize the importance of communications
The video demonstrates that the flow of information and messages is the lifeblood of a law office. Accurate re-enactments show how proper handling of messages can make or break a client relationship.
Stress working as a team
Your staff members will see that their contribution to client service can be key, and how offering to help or asking questions can go a long way toward creating a positive experience for clients.
Ensure your office communicates professionally
Professional Communications in the Law Office is a detailed and thorough review that will get your staff up to speed on the importance of every call or messages.
Order your copy today!
Law Office Videos –Training You Can Trust
For more than 30 years, tens of thousands of lawyers have saved valuable time preparing their clients and training their legal staff with the help of PINNACLE Law Office Videos. Whether it’s for the courtroom or the law firm, these programs have the information you need to create a winning team. Order your Law Office Video today!