COVID-19 Response: Click here for the latest State Bar and court developments.​​​​​​​​​​​​​​​​​​​

Delivering Exceptional Service to Clients

Product ID: ED0014

Support staff plays a critical role

Accurate dramatizations show your staff how to deliver exceptional client service, while the narration tells them why service is vital to success for a law practice — in addition to quality legal work. This video reminds staff that the firm with top-flight service will be rewarded with repeat business, increased referrals, and more satisfied clients.

Read More ↓

Select a Format

DVD

Pricing

Member $69.00

Non-Member $89.00

Quantity:

Support staff plays a critical role

Accurate dramatizations show your staff how to deliver exceptional client service, while the narration tells them why service is vital to success for a law practice — in addition to quality legal work. This video reminds staff that the firm with top-flight service will be rewarded with repeat business, increased referrals, and more satisfied clients.

Read More ↓

Video length: 15 min.

Why is good service important to clients?

  • No. 1 reason clients change law firms is poor service
  • An unhappy client will tell 12 others of his or her dissatisfaction

Benefits of good service

  • Reduce malpractice claims
  • Improve professional image

What is exceptional service?

  • Availability
  • Responsiveness
  • Communication
  • Care and concern

Exceptional service requires teamwork

  • Know attorney’s schedule
  • Remind attorney about a client need

Steps that lead to exceptional service

  • Identify yourself on the phone
  • Inquire about client’s problem
  • Offer to take a message
  • Inquire about client’s deadline
  • Call client back promptly
  • Propose options

In the practice of law, there's no substitute for solid preparation. Same goes for your clients and staff - the better prepared they are, the more successful your outcomes and the smoother your office runs.

That's where PINNACLE Law Office Videos come in.

These videos:
1. Show clients and staff what to expect with vivid reenactments
2. Dramatize proper techniques using realistic situations
3. Present time-tested, consistent messages
4. Point out the dos and don'ts in each situation

Our training and educational videos have been in use for more than two decades by law offices across the country. Isn't it time you tried them?

 

30-day risk-free guarantee:
Review any Law Office VideoDVD today, and if you aren't completely satisfied, return the DVD undamaged within 30 days for a full refund. No questions asked.

0 Customer Reviews
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%

Customer Reviews

Share your thoughts with other customers by being the first to review this product and or seminar.