Support staff plays a critical role
Accurate dramatizations show your staff how to deliver exceptional client service, while the narration tells them why service is vital to success for a law practice — in addition to quality legal work. This video reminds staff that the firm with top-flight service will be rewarded with repeat business, increased referrals, and more satisfied clients.
Learning service by example
By watching the accurate situational reenactments in this video, your staff will see how to deliver exceptional service. They’ll learn to:
- Determine and meet each client’s service needs
- Find opportunities to build satisfaction
- Work as a team with attorneys and office staff
- Solve service problems on the spot
Communication is key
Delivering Exceptional Service to Clients shows your staff how to ask the right questions to discover what a client needs and what the deadline is. Ready availability of someone who can address their concerns is a big reason clients stay with a law firm, and this video reinforces that any staff member can be of service.
Create a team effort
Use this video to get everyone on your staff on board with the idea that their service can have a positive impact on the success of the firm, and on their own job satisfaction.
Order your copy today!