Teach your staff to deliver top-notch service — no matter what
This video provides effective strategies for dealing with difficult people in the law office. Steps are suggested for better communication in the face of conflict, and personality styles are examined to shed light on why people act the way they do in certain circumstances — and what your staff can do to make encounters with them more productive.
Everyone can learn to deal with difficult people and their conflicts
Meeting the needs of people under stress is what a legal practice is all about. After all, clients mainly seek legal help when they are having a problem they can’t resolve on their own. Learning to manage conflict needs to be something everyone in a law office practices to present a professional image.
This video shows how anyone can:
- Resolve differences
- Defuse tension
- Actively listen to identify the core problem
- Establish an environment of cooperation
Using realistic situations, the video vividly dramatizes tension-filled situations in a law firm, then examines them step-by-step to find solutions. A four-part strategy is explained and modified for each situation. Finally, insight is provided to help understand personality types and what their expectations are.
Prepare for the worst to deliver the best
After watching this video, your staff will be better equipped to deal with the stressful situations that are part of running a legal practice, and to deliver professional service no matter what the mood of the client.