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Dealing with Difficult Clients and Coworkers and the Stress They Cause

Product ID: ED0010

Teach your staff to deliver top-notch service — no matter what

This video provides effective strategies for dealing with difficult people in the law office. Steps are suggested for better communication in the face of conflict, and personality styles are examined to shed light on why people act the way they do in certain circumstances — and what your staff can do to make encounters with them more productive.

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DVD

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Non-Member $89.00

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Teach your staff to deliver top-notch service — no matter what

This video provides effective strategies for dealing with difficult people in the law office. Steps are suggested for better communication in the face of conflict, and personality styles are examined to shed light on why people act the way they do in certain circumstances — and what your staff can do to make encounters with them more productive.

Read More ↓

Video length: 35 min.

DVD includes two booklets designed to help your clients review key concepts long after the video ends.

I. Understanding stresses in the law office

  • Numerous deadlines
  • Frequent interruptions
  • Hostility from opposing lawyers
  • Impatient clients
  • Stressed-out coworkers

II. The four-part strategy to defuse conflict

  • Address the person by name
  • Ask questions to clarify the issue
  • Suggest a possible solution
  • Confirm that you will take the agreed-upon action

III. Dealing with the sources of stress

  • Calming the upset client
  • Cajoling the uncooperative client
  • Dealing with a difficult co-worker
  • Squelching the office gossip
  • Waking up the perpetually late co-worker
  • Surviving the busy boss
  • Prioritizing the heavy-duty delegator

In the practice of law, there's no substitute for solid preparation. Same goes for your clients and staff - the better prepared they are, the more successful your outcomes and the smoother your office runs.

That's where PINNACLE Law Office Videos come in.

These videos:
1. Show clients and staff what to expect with vivid reenactments
2. Dramatize proper techniques using realistic situations
3. Present time-tested, consistent messages
4. Point out the dos and don'ts in each situation

Our training and educational videos have been in use for more than two decades by law offices across the country. Isn't it time you tried them?

30-day risk-free guarantee:
Review any Law Office VideoDVD today, and if you aren't completely satisfied, return the DVD undamaged within 30 days for a full refund. No questions asked.

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