State Bar of Wisconsin

Sign In
Staff Training

State Bar of Wisconsin PINNACLE


In Stock Avail. January 1, 2000
Product Image


Member Price:
Non-Member Price:
Qty:    $89.00

Professional Communications in the Law Office: Telephones, Voicemail and Beyond - DVD
  • ED0026

Topics covered in DVD include:

Basic Telephone Techniques

  • Preparing yourself mentally
  • Being positive and helpful
  • Being friendly
  • Making each caller feel important
    • Listen actively
    • Don’t interrupt
    • Use the caller’s name
    • Speak clearly and at a moderate pace
    • Rephrase the message for accuracy
    • Explain your actions

The proper protocols and procedures

  • Keep firm’s recorded greeting brief and pleasant
  • Encourage the caller to leave a message
  • Avoid having calls go straight to voicemail
  • Establish a policy for after-hours calls
  • Determine who is to have access to others’ voicemail
  • Check all phones for messages at the end of the day

When creating a personal voicemail greeting

  • Date your recording
  • Share information on your availability
  • Inform callers when and if you’ll be checking messages
  • Say when you’ll get back to them
  • For extended absences, give the caller alternatives

Establish an email policy

  • Employee rights to privacy
  • Email is not secure

Don’t depend on email in emergencies

When every call or message could help win a case

This DVD was created to introduce new staff members to the special rules and expectations that govern communication in the law office. It can also be used as a great refresher course to keep everyone on the same page. This training DVD offers demonstrations of essential professional communication skills necessary in a law office. From email to cell phones to voice mail, your staff will see how common sense, courtesy, and professionalism pay off for a law office

Your staff will learn:

  • Basic telephone techniques
  • Proper voicemail etiquette
  • How to handle calls from upset callers
  • Practical tips for using email
  • How to recognize and handle potential new clients

Emphasize the importance of communications

The DVD demonstrates that the flow of information and messages is the lifeblood of a law office. Accurate re-enactments show how proper handling of messages can make or break a client relationship.

Stress working as a team

Your staff members will see that their contribution to client service can be key, and how offering to help or asking questions can go a long way toward creating a positive experience for clients.

Ensure your office communicates professionally

Professional Communications in the Law Office is a detailed and thorough review that will get your staff up to speed on the importance of every call or messages. Order your copy today!

27 min.

Pinnacle Image


Do you own this product? Be the first to rate this product!
Your product review is pending approval.


Product Line
Search Tip: Use AND between keywords to narrow your results
Price Range



 Related Products