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FAQ On-demand Webcast

 FAQ On-demand Webcast

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Webcast / On-demand Use

How do I access the webcast / on-demand education item I purchased?

Once you have purchased a webcast or on-demand item, you will be able to access the video by going to myMedia. Then click on the event listed in either My Webcasts or My On Demand.

NOTE: OnDemand items may take up to 10 minutes to become available after purchase.

Once you click on a title of a video, your webcast or on-demand education video will launch in a new window and begin playback via Adobe Flash Player. The left side will contain the video window and the right side will include any PowerPoint slides. Course materials are also available for download from within the webcast. A Q&A option is also available via Chat for live webcasts and a Question window for feplay, archive and on-demand.

What computer requirements are necessary to meet to view a webcast / on-demand education video?

You must have an Internet connection available. We recommend a DSL or faster connection for the best viewing experience. Dialup and Satellite connections may work but are not recommended.

These videos require that Adobe Flash Player be installed on your PC. Before purchasing a video, we recommend you test your connection to verify that you can view the on-demand education videos. For the best performance, we recommend you update your Adobe Flash Player to the most recent version available for your system.

Select videos may include materials from the event. To access these materials you will need to have a current version of Adobe Reader installed on your computer.

The following hardware and software is required to receive webcast / on-demand video:

PC

Component Required Recommended
Operating system Microsoft Windows XP, Windows Vista, Windows 7, Windows 8 Microsoft Windows 7
Internet browser Microsoft Internet Explorer 7, Firefox 4+, Chrome, Safari 5+ and Opera 11
Media Player Adobe Flash Player 9+
Adobe Acrobat Adobe Reader 6 Latest version of Adobe Reader
Processor A 2.33 gigahertz (GHz) processor or faster, such as an Intel Pentium III or Advanced Micro Devices (AMD) processor. OR a 1.6ghz Intel Atom processor for netbooks An Intel core Pentium or Advanced Micro Devices (AMD) multicore processor
Modem Active broadband connection (DSL or Cable)
Satellite connections may work but are not supported.
Monitor SVGA (1024 x 768) resolution or larger

Mac*

Component Required Recommended
Operating system Mac OS 10.6 Mac OS 10.6 or greater
Internet browser Firefox 4+, Chrome, Safari 5+, Opera 11
Media player Adobe Flash Player 9+
Processor IntelCore Duo 1.33 GHz or faster processor
Modem Active broadband connection (DSL or Cable).
Satellite connections may work but are not supported.

* The State Bar of Wisconsin strives to provide as much compatibility as technically possible. Unfortunately, we are unable to provide technical support for Apple Macintosh users; however, because webcasts and on-demand are broadcast in Adobe Flash Player, most Mac computers will be able to play the programs. By following the above guidelines, we are confident you will be able to view videos on your computer. If you purchase a video and find that it does not function properly, call Customer Service to request a one-time refund.

What if my computer does not meet the requirements?

We recommend that the computer you access your videos from meets the requirements. This does not mean that you cannot access a video, but you will likely experience slow downs and poor quality video and sound. We cannot support any problems that may result from issues when the requirements are not met.

Sometimes ensuring you have the latest version of the software tools will do this. The following are core software components that we highly recommend be current:

Adobe Flash Player can be downloaded directly from Adobe. Please visit Adobe.com to download and install the player.

Adobe Reader can be downloaded directly from Adobe.

If you do not have access to a computer that meets the requirements of webcast / on-demand videos, then the products may not be right for you.

How do I access different segments of the video?

Recent on-demand videos will be chaptered. Simply click on the Chapter you would like to view and the video will skip to that section.

Due to the nature of webcasts being live, you will not be able to access different segments of the video.

In webcasts, how do I rewind or fast forward?

To move forward or back in an on-demand video, use the slider control in the main video player. Depending upon your connection speed, there may be a slight pause before the video begins playing again.

Flash Player slider

Slider control

Due to the nature of webcasts and replays being live, you will not be able to navigate the video.

Can I access a webcast / on-demand video from another computer?

You'll be able to access the webcast / on-demand from any computer that meets the requirements.

The convenience of on-demand education is that you can view your on-demand education video any time of day from any computer that meets the system requirements and has Internet access.

In webcasts, how do I access the course materials for a video?

The materials will be listed on the main video window, below the Video/Audio or Audio Only selections. An Attachments panel will be available where course materials can be downloaded. There is also a Footnotes panel where additional specialized materials will have links based on the content.

Materials will also be located at myMedia

You may also save the materials to your computer for later access or print the materials if you have an available printer on your system.

Adobe Reader must be installed on your computer to access course materials.

 

In webcasts, how do I close zoomed-in slides or full screen video?

You can zoom in on the slide deck window or the video window by grabbing the zoom control at the top right corner of the screen. The windows can be zoomed to fill the screen for either piece of content.

Flash Player Zoom

Technical Issues

The on-demand education site does not display properly.

Webcasts / on-demand videos make use of some modern technologies, and if the site does not load properly it could be that you are not using a modern browser that supports 1) CSS or 2) JavaScript. Additionally, these videos require that you have a minimum screen resolution of 1024 x 728 to view the site properly. The higher your monitor resolution, the better your experience with on-demand education will be.

Why do I see an error message about not having JavaScript enabled when I first visit the site?

Webcasts / on-demand videos use AJAX, which is a combination of several techniques that allow us to load pages quickly and make our site more interactive for users. The error message that displays is warning you to enable JavaScript to use the site properly. Although you may be able to use on-demand education without JavaScript enabled, we strongly advise that you enable this feature in your browser so that you can make use of all our features. To enable JavaScript, do one of the following:

Internet Explorer

If you are using Internet Explorer, go to Tools > Internet Options > Security Tab > click the Custom Level button and scroll down to the Scripting options section and enable each option (ActiveX, Active Scripting, Scripting of Java Applets). Click OK to save these settings.

Firefox

If you are using Mozilla Firefox, go to Tools > Options > Content Tab > click the Enable JavaScript option. Click OK to save the settings.

I have JavaScript enabled but I still can't see the video screen.

If you have JavaScript enabled but still cannot see the video or you receive an error, then ensure that you have the correct plugins installed on your computer. If all plugins are installed and enabled, updating to a more recent version may increase performance and compatibility with the site. All plugins are free and easily accessible on the Internet. Read more.

My webcast / on-demand video doesn't seem to load, or all I see is a black box.

Assuming that you have the correct plugins installed (Windows Media/Silverlight fo Classic webcasts / on-demand or Adobe Flash Player for new webcasts / on-demand), you may need to wait a while for the video to preload. Depending on the speed of your Internet connection and your geographic location, the load time can vary. A faster Internet connection (high speed internet/DSL) will result in greater throughput, allowing you to watch the streams without any lag or buffering delays. However, slow connections will receive buffering delays, including lagging video and stuttering. On a broadband connection, the average wait time before the video starts can be 10-30 seconds. If the video does not start after a full two minutes, it is likely that the video may be temporarily offline or broken, in which case please contact Technical Support.

When I click "Watch Now," I get a screen saying my program has not started, even though it has.

This may occur if you've previously clicked "Watch Now" before a program started. Your browser has stored, or cached, the information from that previous visit.

To re-load all the page's information, perform a "hard refresh" on the page (Ctrl+F5 for PC; Shift+Command+R for Mac).

When I launch a webcast I get a message saying, "The video you are trying to watch is currently unavailable."

Error Message

This means the video stream from the live program has not started yet. It is related to the broadcast crew getting the web stream "streaming." There are two different solutions:

  1. Close the browser window and try again in a few minutes until the stream is working.
  2. Leave the browser window active and every few minutes press the F5 or Ctrl+F5 key(s) to refresh the browser window. When the stream is live th message will disappear.

I am using Google Chrome and when I click on a Chapter point of an archive webcast / on-demand the video does not skip to the chapter point.

Check your Google Chrome extensions and disable any extension you have installed. There are a number of extensions that interfere with some of the interactive features of our webcasts. To disable the extensions click on the settings button on the right upper corner of Chrome. It is located just to the right of the address bar. From the drop down options select Tools/Extensions and disable any extensions that are active.

For webcasts, I have the Adobe Flash Player installed. Why do I still receive an error message or blank screen?

You may want to try re-installing the Adobe Flash Player as this can sometimes rectify problems with a browser or application failing to recognize that the players are installed.

Upon installing the latest Adobe Flash Player your browser should be able to immediately play the videos. If it still does not work, try restarting your computer as some drivers require a full re-boot of the system to begin functioning.

I am using AOL and I am having trouble logging in or viewing the video.

AOL is not a supported browser. We suggest you use Internet Explorer 6.0 or 7.0 to view the webcasts and on-demand education products.

I am using Google Chrome and when there is an interactive survey in the slide deck I get an empty slide with no content.

Check your Google Chrome extensions and disable any extension you have installed. There are a number of extensions that interfere with some of the interactive features of our webcasts. To disable the extensions click on the settings button on the right upper corner of Chrome. It is located just to the right of the address bar. From the drop down options select Tools/Extensions and disable any extensions that are active.

I am using Google Chrome and when I try to use the Questions option in an archive, on-demand or replay, the functionality does not work.

Check your Google Chrome extensions and disable any extension you have installed. There are a number of extensions that interfere with some of the interactive features of our webcasts. To disable the extensions click on the settings button on the right upper corner of Chrome. It is located just to the right of the address bar. From the drop down options select Tools/Extensions and disable any extensions that are active.

I can't navigate the webcast using the slider control

These features will not work for a live webcast or webcast replay.

For on-demand and archive videos, you can use the slider control to navigate the playback. This feature requires high bandwidth. Just click in the progress bar and the video will navigate forward or backward in the video.

Flash Player slider

Slider control

I can't hear any sound.

First, check the volume control on your PC and make sure it is not set to mute.

Windows Vista doesn't correctly reconnect speakers and headphones in Media Player. Try closing the webcast / on-demand window and re-opening it.

Why do I hear an echo?

Make sure you don't have multiple windows open playing the same webcast; this can create an echoing sound.

The video was working but now has gone black.

This can occur when the video window has been moved around the screen or when opening documents over the video window. Click on the Video Window and press F5 to refresh it. The page will reload and the video should now work again.

How do I change my screen resolution?

To change the screen resolution of your computer, right click in an empty portion of the Desktop and select Properties. Depending upon your monitor, you may be able to increase and decrease the screen resolution on the Settings tab.

My computer won't allow me to install Adobe Flash Player or Adobe Reader. What do I do?

Your firm might have restrictions in place so that users can't install programs on their computers. You should contact your IT department for further assistance in this case.

The webcast pauses frequently while I view it. What do I do?

This is most commonly due to a lack of sufficient bandwidth on the customer's end. In these cases, the bandwidth available at the customer's end is just being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed Internet connection point and reconnect to the webcast. You may also need to contact your IT department for further assistance.

I can't view the webcast at the designated time. Can I view it later?

No. These are LIVE webcasts. They can be viewed only at the time indicated. Live webcasts are available at a later time as webcast replays and can be purchased and viewed at those designated times.

What if I have a question not covered here?

What if I have a question not covered here?

For questions not covered here, please contact our technical support team.

 

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